Frequently Asked Questions (FAQ)
Last Updated: June 20, 2026
General
What is Tranzo?
Tranzo is a cryptocurrency payment gateway that helps businesses accept crypto payments through payment links, invoices, and API integrations.
Who can use Tranzo?
Tranzo is designed for businesses, freelancers, online stores, service providers, and anyone who wants to accept cryptocurrency payments.
Which cryptocurrencies does Tranzo support?
Currently, Tranzo supports USDT on the TON network. Additional cryptocurrencies and blockchain networks will be added over time.
Do my customers need a Tranzo account?
No. Customers only need a compatible crypto wallet to complete a payment.
Is Tranzo a crypto wallet?
No. Tranzo is a payment infrastructure provider and not a wallet service.
Accepting Crypto Payments
What is a crypto payment gateway?
A crypto payment gateway allows businesses to accept cryptocurrency payments from customers while automating payment verification, tracking, and settlement.
How can businesses accept USDT payments?
Businesses can create payment links or invoices through Tranzo. Customers pay using USDT, and Tranzo automatically verifies the transaction and updates the payment status.
How do crypto payment links work?
Tranzo generates a unique payment page for each invoice. Customers open the payment link, send the requested cryptocurrency, and the payment is automatically tracked and verified.
How can I accept crypto payments on my website?
You can integrate Tranzo using our API or generate payment links directly from your dashboard.
Can I accept crypto payments without sharing my wallet address?
Yes. Tranzo provides hosted payment pages, allowing businesses to receive payments without manually sharing wallet addresses or verifying transaction receipts.
What is the best way to accept TON payments?
Using a payment gateway such as Tranzo allows businesses to automate invoice creation, payment tracking, and settlement for TON ecosystem assets such as USDT on TON.
Is accepting USDT safe for businesses?
USDT is one of the most widely used stablecoins. However, businesses should evaluate regulatory, accounting, and compliance requirements applicable in their jurisdiction.
Payments
How does a payment work?
When a merchant creates an invoice, Tranzo generates a payment page. The customer sends the requested cryptocurrency, and Tranzo automatically verifies incoming transactions.
Can customers pay an invoice in multiple transactions?
Yes. Customers can complete an invoice through multiple payments. The invoice status will automatically update as funds are received.
When is an invoice marked as successful?
An invoice is marked as successful only when the full invoice amount has been received.
What happens if a customer underpays?
Partial payments are accepted and credited toward the invoice. However, the invoice remains unpaid until the remaining balance is received.
What happens if a customer overpays?
Overpayments are accepted and credited to the merchant. The full amount received will be available for settlement.
Are underpayments and overpayments included in settlement balances?
Yes. Any cryptocurrency received for an invoice, whether underpaid or overpaid, belongs to the merchant and can be settled to the merchant's wallet.
When will I receive payment notifications?
Merchants are notified when an invoice has been fully paid and reaches the successful status.
How long does payment confirmation take?
Confirmation times depend on the blockchain network. Most TON transactions are confirmed within seconds.
Can a payment be canceled?
Blockchain transactions are generally irreversible once confirmed on the network.
What happens if a customer sends funds to the wrong address?
Blockchain transactions cannot usually be reversed. Customers should carefully verify payment details before sending funds.
Settlement
Where are received payments sent?
Payments are settled to the wallet address configured by the merchant.
How do settlements work?
Merchants can request settlement of available balances from their Tranzo dashboard.
How long do settlements take?
Settlement times depend on blockchain conditions and system processing times.
Are there settlement fees?
Applicable fees, if any, are displayed within the dashboard before a settlement request is confirmed.
Security
Is Tranzo secure?
Tranzo uses industry-standard security measures designed to protect accounts, payment information, and platform infrastructure.
Do you store private keys?
No. Tranzo does not request or store customers' private wallet keys.
Can I enable additional security for my account?
Additional security features may be introduced over time as the platform evolves.
Accounts
How do I create an account?
Currently, accounts can be created using Google Sign-In.
Can I manage multiple businesses with one Tranzo account?
Yes. A single Tranzo account can manage multiple businesses. Each business has its own settings, payment links, invoices, settlement wallet, and reporting, allowing you to operate multiple projects from one account.
Do you support Google Sign-In?
Yes. Google OAuth is currently supported.
Will other login methods be supported?
Yes. Support for Telegram and X (formerly Twitter) authentication is planned.
Do I need a password?
No. Since authentication is handled through OAuth providers, Tranzo does not require or store passwords.
I forgot my password. What should I do?
Tranzo does not use passwords. If you have trouble accessing your account, please sign in through your connected OAuth provider or contact support.
Can I delete my account?
You may request account deletion by contacting support. Certain information may be retained where required by law or for legitimate business purposes.
API & Integration
Does Tranzo provide an API?
Yes. Tranzo offers APIs that allow developers to create invoices, track payments, and automate payment workflows.
Can I integrate Tranzo into my website?
Yes. Businesses can integrate Tranzo using APIs or payment links.
Do you provide webhooks?
Yes. Webhooks are available for real-time payment notifications and invoice status updates.
Fees
Does Tranzo charge transaction fees?
Tranzo may charge service fees depending on the product and pricing plan being used. Current fees are displayed within the platform.
Are there any monthly fees?
Refer to the pricing section of the website for the latest information.
Support
How can I contact support?
You can contact our support team at:
Where can I report a bug or request a feature?
You can contact support with bug reports, feature requests, or general feedback.
Legal
Is cryptocurrency legal in my country?
Cryptocurrency regulations vary by jurisdiction. Users are responsible for ensuring compliance with local laws and regulations.
Does Tranzo provide financial or investment advice?
No. Tranzo provides payment infrastructure only and does not offer financial, legal, tax, or investment advice.
Where can I find your Privacy Policy and Terms of Service?
You can find them at: